Frequently Asked Questions (FAQ)

Frequently Asked Questions

🕯️ About our candles

What are your candles made of?
Our candles are made from high-quality, natural wax, without paraffin. We use cotton wicks and carefully selected fragrances for a clean and long-lasting burn.

How long do your candles burn?
The burn time varies depending on the size of the candle. On average, our candles burn for between 40 and 60 hours to guarantee an extended experience.

Are your candles eco-friendly?
Yes, we are committed to using natural and sustainable materials. Our packaging is also recyclable.

📦 Delivery and shipping

Do you deliver throughout Europe?
Yes, we currently deliver to Belgium and several other European Union countries. Delivery costs are calculated at checkout.

What is the delivery time?
Orders are usually shipped within 2-3 business days. Delivery then takes 3-5 business days depending on your location.

How can I track my order?
You will receive a confirmation email with a tracking number as soon as your order is shipped.

💳 Payment and returns

What payment methods do you accept?
We accept bank cards (Visa, Mastercard), PayPal and Shop Pay for secure payment.

Can I return my order?
Yes, you have 14 days to return an unused product in its original packaging. See our return policy for more details.

🔥 Usage tips

How do I maintain my spark plug for optimal combustion?
Trim the wick to 5mm before each use, allow the wax to melt evenly over the entire surface during the first burn, and do not burn the candle for more than 4 hours at a time.

A question not listed?
Feel free to contact us via our contact form. We will get back to you as soon as possible!